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Better software and systems for restaurants and cafés.
Mosan builds and manages the technology behind growing hotels, boutique properties and lodging businesses — from websites and guest inquiries to booking workflows, communication, payments, CRM, automation, reporting and custom software.
We work around the hospitality software you already use to reduce manual work, improve the guest experience and connect the gaps between discovery, booking, arrival, stay and follow-up.
We work around the hospitality software you already use to reduce manual work, improve the guest experience and connect the gaps between discovery, booking, arrival, stay and follow-up.
Your guests experience one hotel. Your software should work like one too.
A guest may discover your property on Google, browse your website, book through an OTA, email the front desk, request an early check-in, make a payment and ask another question before they even arrive.
Behind the scenes, your team may be moving between a property management system, booking engine, inboxes, payment tools, spreadsheets and third-party platforms.
When those systems don't work together well, staff spend more time finding information, repeating work and manually keeping guests updated.
Mosan helps connect the software and systems behind your property.
Behind the scenes, your team may be moving between a property management system, booking engine, inboxes, payment tools, spreadsheets and third-party platforms.
When those systems don't work together well, staff spend more time finding information, repeating work and manually keeping guests updated.
Mosan helps connect the software and systems behind your property.
Hotel software, guest experience and automation built around your operation.
From hotel CRM and booking workflows to guest communication, reporting and custom hospitality software, we build around the way your property actually operates.
Hotel CRM and guest relationship software
Organize guest information, direct inquiries, corporate accounts, repeat stays, preferences and follow-up in systems built around the relationships that matter to your property.
Online ordering systems
Create or connect direct ordering experiences that make it easier for customers to order while fitting into the systems your restaurant already uses.
Catering inquiry management
Capture catering inquiries through structured forms, collect the right information, organize opportunities and create a clearer follow-up process for larger orders and events.
Customer communication
Bring appropriate customer inquiries from website, email, messaging and other supported channels into clearer workflows so your team can respond faster.
Reservations and booking workflows
Connect reservation or booking requests with confirmations, reminders, internal notifications and other customer-facing steps where appropriate.
Restaurant payments
Build or connect payment flows around online orders, deposits, catering invoices, payment links, recurring arrangements and other restaurant transactions.
Restaurant dashboards and reporting
Bring customer activity, inquiries, ordering, payments, locations and other business information into dashboards designed around what management actually needs to see.
Custom restaurant software
When existing restaurant platforms don't fit a specific workflow, Mosan can build custom portals, dashboards, internal tools, ordering experiences and business applications around your operation.
You may not need another restaurant platform.
You may just need the software you already use to work together better.Mosan isn't trying to replace every piece of technology inside your restaurant.
You may already use a POS, delivery platforms, reservation software, accounting tools, payment processors, email, scheduling software and other restaurant technology.
We look at where information gets stuck, where staff repeat work, where customer inquiries are missed and where management lacks visibility.
Then we determine whether the right answer is to configure, connect, automate or build.
You may already use a POS, delivery platforms, reservation software, accounting tools, payment processors, email, scheduling software and other restaurant technology.
We look at where information gets stuck, where staff repeat work, where customer inquiries are missed and where management lacks visibility.
Then we determine whether the right answer is to configure, connect, automate or build.
Common restaurant and café workflows we improve.
Online orders
A customer wants to order directly from your restaurant.
A better workflow can connect:
Customer chooses items → order submitted → payment completed → confirmation sent → restaurant notified → order information recorded
The exact setup depends on your existing POS, ordering and fulfillment systems.
A better workflow can connect:
Customer chooses items → order submitted → payment completed → confirmation sent → restaurant notified → order information recorded
The exact setup depends on your existing POS, ordering and fulfillment systems.
Catering inquiries
A customer is planning an office lunch, private event or large order.Instead of receiving:
"Hi, how much would catering for 40 people cost?”
Your system can collect useful information such as:
Event date · Number of guests · Location · Budget range · Dietary requirements · Menu preferences · Delivery or pickup · Contact information
Then:
Inquiry received → opportunity organized → appropriate person assigned → customer confirmed → follow-up scheduled
Your team starts with a properly prepared catering opportunity.
"Hi, how much would catering for 40 people cost?”
Your system can collect useful information such as:
Event date · Number of guests · Location · Budget range · Dietary requirements · Menu preferences · Delivery or pickup · Contact information
Then:
Inquiry received → opportunity organized → appropriate person assigned → customer confirmed → follow-up scheduled
Your team starts with a properly prepared catering opportunity.
Customer inquiries
A customer asks about hours, menu options, dietary requirements, reservations, catering or another request.
Instead of messages being scattered across different channels:
Inquiry received → request categorized → appropriate person assigned → response handled → follow-up created if needed
Routine questions become easier to manage while more important inquiries reach the right person.
Instead of messages being scattered across different channels:
Inquiry received → request categorized → appropriate person assigned → response handled → follow-up created if needed
Routine questions become easier to manage while more important inquiries reach the right person.
Deposits and large orders
Some restaurant transactions require more than a standard checkout.Mosan can help build workflows around:
Order or event confirmed → deposit requested → payment received → customer confirmed → remaining balance tracked
The payment becomes part of the overall workflow instead of another task someone needs to manage manually.
Order or event confirmed → deposit requested → payment received → customer confirmed → remaining balance tracked
The payment becomes part of the overall workflow instead of another task someone needs to manage manually.
Frequently Asked Quesstions
Have questions?
Quick answers to help you get the most out of our platform.
We already use Toast, Square, Clover, Lightspeed or another restaurant platform. Would Mosan replace it?
We already use Toast, Square, Clover, Lightspeed or another restaurant platform. Would Mosan replace it?
Can Mosan build a direct online ordering system?
Yes. Depending on your restaurant and existing technology, Mosan can build or connect an ordering experience around your menu, locations, payment flow and fulfillment process. We first look at whether your existing platforms can support the workflow before recommending custom software.
Can catering inquiries from our website automatically enter a CRM?
Often, yes. A catering inquiry can potentially create an opportunity, capture event details, record the source, assign someone responsible, send the customer a confirmation and begin a follow-up workflow automatically.
Can you build software for a multi-location restaurant group?
Yes. Multi-location businesses may benefit from centralized reporting, location-specific websites, lead routing, catering management, customer communication and custom dashboards that provide ownership with a clearer view across locations.
Can AI be used in a restaurant business?
Potentially. AI can help with appropriate tasks such as categorizing customer inquiries, summarizing messages, identifying catering opportunities, routing requests, answering approved routine questions or monitoring workflows. It should support hospitality rather than make the experience feel impersonal.