Optimizing Restaurant Performance Through Technology and Cost Efficiency

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Overview

A busy Ottawa-based restaurant was facing rising operational expenses and limitations in its existing technology stack. With delivery fees climbing and outdated systems introducing inefficiencies, the ownership team sought a way to regain control of both cost structure and customer experience — without disrupting daily service.

MOSAN partnered with the restaurant to identify optimization opportunities across logistics, point-of-sale systems, and digital ordering. Through a targeted rollout of SaaS tools, operational restructuring, and data-driven enhancements, the restaurant achieved measurable cost savings and scalable revenue growth within a matter of months.

Challenges

• Inefficient Delivery Logistics
  Third-party delivery platforms introduced high per-order fees, reducing margins and limiting pricing flexibility.
• Outdated POS Infrastructure
  The existing point-of-sale setup lacked advanced features, making it harder to reduce transaction costs or streamline workflows.
• Disjointed Ordering Channels
  The restaurant lacked a unified pickup and delivery system, relying heavily on high-fee platforms that hindered long-term profitability.

Our Approach

Operational Optimization

• Transitioned delivery logistics to a lower-cost provider with more favorable fee structures
• Introduced an advanced POS system to lower transaction costs, streamline ordering, and improve staff efficiency
• Refined internal workflows to reduce software redundancies and eliminate unnecessary licensing costs

Revenue Expansion

• Launched a direct self-serve ordering system via QR codes and online channels — bypassing third-party fees
• Integrated API-driven ordering to increase throughput and order customization
• Enhanced customer experience with faster checkouts and better control over service standards

Measurable Impact

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Ongoing Partnership

MOSAN continues to support the restaurant with:

• Quarterly financial performance reviews and SaaS cost audits
• Integration of loyalty and upsell tools to improve per-ticket value
• Expansion planning for multi-location deployment of the current digital ordering framework

Strategic Outlook

With greater control over its digital channels and a leaner operational structure, the restaurant is now positioned for expansion — both in physical footprint and revenue channels. The leadership team is working with MOSAN to evaluate new service models and technology enhancements that continue to prioritize profitability and customer satisfaction.